Customer Service & Procurement Officer

We’re looking for a proactive Customer Service & Procurement Officer to join our team. In this role, you'll be the main point of contact for our customers: answering questions, managing orders, solving issues, and making sure everything runs smoothly and in line with industry regulations.

Two days a week, you'll also help out at the front desk, welcoming visitors and supporting general office operations. In addition to customer service, you’ll take on key tasks in procurement, such as processing purchase orders, following up with suppliers, and keeping track of stock levels.

Key Responsibilities

The Customer Service Officer at CAM Bioceramics plays a key role in supporting customers with product selection and information related to our calcium phosphate-based materials.

• You’ll handle customer inquiries, resolve issues, and work with technical teams to ensure clear and accurate communication.

• Managing the full order process—from entry to delivery—will be a key part of your responsibilities, in close coordination with production and logistics.

• Expect to provide basic technical support and keep customer records accurate and up to date in HubSpot.

• As the link between customers and our sales and R&D teams, you’ll help ensure smooth communication and collaboration.

• Handle purchasing tasks, including creating and processing purchase orders, monitoring inventory levels, and coordinating with suppliers to ensure timely delivery.

• Support procurement planning by tracking supply needs, maintaining accurate records, and helping improve supplier performance and cost efficiency.

• Two days a week, you’ll support our front-desk operations by welcoming clients, suppliers, and other visitors, and making sure all daily activities at the office run smoothly.

• Part of your role will include preparing accurate documentation for regulatory compliance and following up after sales to support customer satisfaction.

Who You Are

• MBO-4 or HBO-level education.

• 2 to 5 years of relevant work experience.

• Clear and confident communication skills, with a professional and approachable manner.

• A proactive, problem-solving mindset with a strong focus on customer service.

• Familiarity with regulations in the medical device or bioceramics field is an advantage.

• Experience using Financial and CRM systems (Exact, HubSpot).

What we offer

• A challenging and rewarding role in an international company, within a dynamic and diverse team.

• Freedom to bring in your own ideas and initiatives, with opportunities to develop and implement them.

• A company culture that values ownership and initiative.

• The chance to contribute to the health and well-being of people worldwide.

• A supportive team that collaborates to achieve goals, views challenges as opportunities, and celebrates success.

Interested?

If this sounds like your ideal challenge, or if you have questions about the position, please contact our Human Resources department at: careers@cambioceramics.com.

To apply, please submit your resume along with a short motivation letter explaining why you are interested in this role.